Welcome to Novochem's FAQ section. Here you'll find answers to the most common questions about our products, services, ordering process, and more. If you don't find what you're looking for, please don't hesitate to contact our support team.
General Questions
What industries does Novochem serve?
Novochem serves a wide range of industries including pharmaceuticals, agriculture, food and beverage, cosmetics, textiles, construction, and manufacturing. Our diverse product portfolio allows us to cater to various industrial needs with specialized chemical solutions.
Where is Novochem located?
Our headquarters is located at 123 Innovation Drive, Tech Park, Bangalore, India 560001. We have multiple distribution centers and manufacturing facilities across India and international offices in key global markets to serve our clients efficiently.
How can I contact customer support?
You can reach our customer support team by phone at +91 9560288106, by email at info@novochem.co.in, or through the contact form on our website. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM IST.
Products & Services
What types of chemicals does Novochem offer?
We offer a comprehensive range of industrial and specialty chemicals including raw materials, intermediates, solvents, additives, fragrances, flavors, and custom-manufactured compounds. Our product catalog includes both standard formulations and bespoke solutions tailored to specific client requirements.
Do you provide custom chemical formulations?
Yes, we specialize in developing custom chemical formulations to meet specific client needs. Our R&D team works closely with clients to understand their requirements and develop tailored solutions. Please contact our technical team to discuss your custom formulation needs.
What quality assurance measures do you have in place?
We maintain stringent quality control processes at every stage of production. Our facilities are ISO certified, and we implement rigorous testing protocols including GC-MS, HPLC, FTIR, and other analytical techniques. All products come with detailed certificates of analysis.
Ordering & Payment
How do I place an order?
You can place orders through our website, by emailing our sales team at sales@novochem.co.in, or by calling +91 9560288106. For new clients, we recommend contacting our sales team first to discuss your requirements and receive personalized service.
What payment methods do you accept?
We accept various payment methods including bank transfers, credit cards, and letters of credit. Payment terms may vary based on order volume, client history, and product type. Our sales team will provide detailed payment information during the order process.
Do you offer bulk discounts?
Yes, we offer volume-based pricing for large orders. The discount structure varies by product and order quantity. Please contact our sales team with your specific requirements to receive a customized quote with applicable discounts.
Shipping & Delivery
What are your shipping options?
We offer various shipping options including ground transportation, air freight, and sea freight depending on the product characteristics, destination, and urgency. For hazardous materials, we use specialized carriers with proper safety certifications.
Do you ship internationally?
Yes, we ship to numerous countries worldwide. International shipping arrangements depend on product regulations, customs requirements, and destination country restrictions. Our logistics team handles all necessary documentation for international shipments.
How can I track my order?
Once your order is shipped, we provide a tracking number via email. You can use this tracking number on the carrier's website or contact our customer service team for updates on your shipment status.
Technical Support
Do you provide technical documentation?
Yes, we provide comprehensive technical documentation including Safety Data Sheets (SDS), technical data sheets, certificates of analysis, and application notes for all our products. These documents are available on our website or upon request.
Can I request a sample before placing a large order?
Yes, we provide samples for evaluation purposes. Sample availability may vary by product, and some specialized or high-value products may have sample fees. Please contact our technical sales team to request samples.
What if I need technical assistance with product application?
Our technical support team is available to assist with product application, troubleshooting, and optimization. You can reach our technical experts by phone or email, and we also offer on-site consultation services for complex applications.